Complaints procedure
If you have a complaint directly regarding a specific policy, you will need to follow the complaints procedure shown within the policy wording.
We aim to treat all customers fairly and to provide you with a high level of customer service at all times. But if you are not satisfied, please contact us:
| Write: | Complaints Resolution Manager, 52-56 Leadenhall Street, London, EC3A 2EB | |
|---|---|---|
| Email: | [email protected] | |
| Call: | 0800 208 8477 | |
When dealing with your complaint, we will follow our complaint handling procedures; a summary of these is available on request. If you are still not satisfied:
- You may be entitled to refer the matter to the Financial Ombudsman Service.
- If we cannot meet our obligations, you may also be entitled to compensation from the Financial Services Compensation Scheme.
Further information is available on request.
