Complaints procedure

If you have a complaint directly regarding a specific policy, you will need to follow the complaints procedure shown within the policy wording.

We aim to treat all customers fairly and to provide you with a high level of customer service at all times. But if you are not satisfied, please contact us:

Write:The Compliance Officer
Cherish Insurance Services
Carlson House, Bradfield Road, Wix, CO11 2SP
01255 871965
Option 1:24hr claims notification
Option 2:Customer support and enquiries
09:00-17:00 Monday to Friday

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these is available on request. If you are still not satisfied:

  • You may be entitled to refer the matter to the Financial Ombudsman Service.
  • If we cannot meet our obligations, you may also be entitled to compensation from the Financial Services Compensation Scheme.

Further information is available on request.